Our returns and exchange policy is subject to goods sold by ACL verified designers directly to you, with no exceptions for third party sales. All policy changes will reflect on this page. In brief, we will offer a full refund if item(s) were paid for using a debit/credit card or net-banking. For this purpose, we must receive the sold merchandise with 14 days from delivery date. Goods may only be accepted if they are not damaged, used or washed and in original packaging unless damaged. We only accept cancellation or offer exchanges or refunds in cases where the product sent to you is defective or incorrect .That said, in such a case, let's get further into the details:
- An unboxing video is mandatory with the original packaging in case of claims on missing items / leakage / breakage or damage / incorrect product, has to be made.
- In case of a package being tampered / damaged / defected kindly refuse to accept the package from the delivery partner on the spot.
- An exchange request should be raised via email quoting order number to: firstname.lastname@example.org Sensitive cases will receive call back from the team at ACL. Please feel free to call us between 10am and 7pm IST (Mon-Sun): +91 9820992877 within 2 days of the product being marked delivered. No refunds shall be made post this period.
- Please ship your return/exchange order to the shipping address communicated to you via email. This tends to vary based on the product. This cost will be borne by us, we may send you a shipping label that you will need to print and affix on the parcel. Please note that we may only process exchanges and returns once you have shipped us the product and we receive and verify the product.
- There will be no returns or exchanges for products made to custom measurements or custom orders.
- Exchanges are subject to the discretion of a friendly and diligent team at ACL. Size change requests are considered for exchange first and only refunded should no alternative size be available. As ACL stands for exclusivity, many of our styles are offered in limited sizes. Please note this may vary by designer. Please check the product details for any anomaly.
- Refunds are processed within two weeks after receiving the returned goods. Any cash on delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days. If accepted, your refund may take upto 15 days to be credited from the day of refund acceptance by ACL.
- Returned goods should retain original tags or unopened. Goods that are damaged/without tags. opened by the customer, will be returned to the customer. We hope it doesn't come to this, but should the goods returned to us by you fail to meet our returns standards, the cost of returning it to you will have to be borne by you and there will be no question of refund/ exchange.
Some products like teethers, children's products, food items etc may not be available for exchange or refund. This is keeping everybody's safety in mind, especially with the ongoing pandemic. We reserve the right to regret and exchange on return on certain products. Our team works to ensure a seamless experience for our clients as well as the artisans and brands we represent.