TERMS & CONDITIONS
ACL reserves the right to modify these Terms at any time without prior notification. Please visit this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms.
DESCRIPTION OF SERVICE
ACL is an online marketplace of Indian designer and artisanal products offered to the Customer. Membership allows the Customer to purchase a variety of Products, from clothing to accessories, carefully curated for the Customer.
Membership for ACL is free. However, our membership services are not available to users under the age of 18 or to members who are "incompetent to contract" under the Indian Contract Act, 1872. If you are under the age of 18, please use a parent or guardian to complete your purchase.
ACL may contact you or provide you with service-related and/ or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.
You cannot access or use the Site for any illegal or unauthorised purpose. Harassment in any manner or form of the Site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although ACL cannot monitor the conduct of its users, it is a strict violation of these Terms to use any information obtained from our Site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.
Also, you agree that no comments or other user submissions submitted by you to the ACL website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to ACL on or by this Site shall be and remain ACL property. Users assign all property rights and interests to ACL allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, ACL shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.
The price of our merchandise is inclusive of the VAT. The VAT charged shall depend upon the destination where the order has to be shipped. The tax rate applied to the order will be the combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. We reserve the right to collect taxes for shipping charges wherever applicable. Deliveries outside of India will carry customs charges to be borne by the customer.
DURATION OF SALE
Each sale shall begin at 1000 hours IST and go on as long as Goods and Products last. Therefore, it is the customer’s responsibility to login earlier if they want to avail better products or styles because our sales are “first come, first served”. The Merchandise maybe restocked should there be availability. No information regarding the presence of any Product in our stock will be given and we will alert you only when an item is sold out.
We make every effort to ensure the colours of the Product are displayed as accurately as possible. However, owing to the differing resolutions of computer screens, colours of our Site may be perceived differently. Also since most of our products are handmade, some variations in colour are to be expected.
CORRECTION OF SITE ERRORS
The information on the ACL website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologise for any inconveniences.
We endeavour to provide you with the best prices possible on all Products you buy from us, however, we do not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The pricing is subject to our pricing policy and the prices shall be determined only at our sole discretion. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may either contact you for instructions, cancel your order and notify you of such cancellation or offer you the difference in store credit. This is subject to our discretion. In the event that we accept your order the same shall be debited to your credit card account. The payment will be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.
CANCELLATION BY US
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our discretion, to refuse or cancel any order for any reason. This may result from insufficient quantities, inaccurate pricing or product information, defects in product quality or issues with shipping. At times, we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your account.
CANCELLATIONS BY THE USER
In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason, cancellation may only be permitted if the product received by you is incorrect or damaged. In which case we may issue a store credit or refund full amount as maybe confirmed by us . As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed even within the 24 hours duration or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The Customer may not dispute the decision made by us and accepts our decision regarding the cancellation.
FRAUDULENT /DECLINED TRANSACTIONS
We monitor the Customer's account in order to avoid fraudulent accounts and transactions. Customers with more than one account or availing our services fraudulently shall be liable for legal actions under applicable law and we reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, We reserve the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.
CREDIT CARD DETAILS
You agree, understand and confirm that the credit card details provided by you for availing of services on the Site will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to us. Further the said information will not be utilised and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.
By use of this Site, you agree to indemnify and hold ACL (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).
MODIFICATION/TERMINATION OF WEBSITE
In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. ACL shall not be liable to you or any third-party for any termination of your access.
THIRD PARTY LINKS
To improve our Site, ACL may use and promote services provided by outside third parties. However, even if the third party is affiliated with ACL, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.
WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY LOSS OR DAMAGE OF ANY SORT INCURRED AS A RESULT OF ANY DEALINGS WITH ANY THIRD PARTY WEBSITE OR MERCHANT OR OPERATOR OF SUCH A THIRD PARTY WEBSITE.
Some items maybe excluded on sales / deals being offered. This may not be individually mentioned on the website of time of checkout. The discount will not apply on them. This is based on mutual discussion with site and the brand,
CASH ON DELIVERY
Some items are not available for COD as they are made to order / vendor does not offer COD. In such case our team will contact the buyer and request prepayment before processing the order. If we are unable to connect with the buyer, we will cancel the order for the same.
COD is offered on sole discretion of the website on orders upto Rs 2500 only. Some pincodes may not be eligible for COD and we may request for prepayment / offer cancellation in such a case.
A facilitation charge of Rs 100 will be levied on every COD order of Rs 2,500 value. This may not reflect in the invoice but will be charged on total order at time of COD shipping.
DISCLAIMER OF WARRANTY
ALL CONTENT, PRODUCTS, AND SERVICES ON THE SITE, OR OBTAINED FROM A WEBSITE TO WHICH THE SITE IS LINKED (A "LINKED SITE") ARE PROVIDED TO YOU "AS IS" WITHOUT ANY GUARANTEES OR WARRANTY. IN CONNECTION WITH ALL CONTENT, PRODUCTS AND SERVICES ON THIS SITE, ACL MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. USE OF THE PRODUCT BY A USER IS AT THE USER’S RISK.
LIMITATION OF LIABILITY
ACL SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS AND SERVICES ON THIS SITE OR THE PERFORMANCE OF ANY ITS PRODUCTS (EVEN IF ACL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES).
This Agreement, together with any amendments and any additional agreements you may enter into with ACL in connection with the Goods and Products sold, shall constitute the entire agreement between you and ACL concerning the service. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.
No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and ACL's failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.
A Charmed Life
Plot No. A-37 Street No.2 MIDC Marol, Mulgaon, Andheri East, Mumbai, Maharashtra 400093
All Sales are subject to Mumbai Jurisdiction.